- Asked by: Jackson Carlaw, MSP for West of Scotland, Scottish Conservative and Unionist Party
-
Date lodged: Thursday, 13 March 2008
-
Current Status:
Answered by Nicola Sturgeon on 9 April 2008
To ask the Scottish Executive when it will judge the success or failure of guidelines it issued to NHS boards on hospital parking charges and how such judgement will be made.
Answer
For those boards where car parking charges are currently in place, we shall be reviewing their current car parking schemes against the principles and criteria set out in the revised guidance. Accordingly, we have asked for reports from these boards by 30 June 2008 and once these reports have been considered we shall issue a full policy statement on the provision of car parking at NHSScotland facilities and our proposals for updating the existing guidance.
- Asked by: Jackson Carlaw, MSP for West of Scotland, Scottish Conservative and Unionist Party
-
Date lodged: Tuesday, 25 March 2008
-
Current Status:
Answered by Nicola Sturgeon on 4 April 2008
To ask the Scottish Executive what guidance it has given to GPs on the rates that they can charge patients for calls to surgery phone lines.
Answer
Guidance was issued on 29 March 2005 to the health boards and GPs that the NHS (General Medical Services Contracts) (Scotland) Regulations 2004 were to be amended to prevent the use of national or premium rate telephone lines. These were considered to be an unacceptable barrier to access to a service which is otherwise provided free. The amendment came into effect on 1 July 2005.
- Asked by: Jackson Carlaw, MSP for West of Scotland, Scottish Conservative and Unionist Party
-
Date lodged: Tuesday, 18 March 2008
-
Current Status:
Answered by Nicola Sturgeon on 3 April 2008
To ask the Scottish Executive what steps it is taking to monitor the effectiveness of the complaints system in the NHS.
Answer
We work closely with the Scottish Public Services Ombudsman and the Scottish Health Council to ensure that the NHS complaints procedure is easy to use and effective.
We have recently commissioned the Scottish Health Council to carry out a full evaluation of the first three years of operation of the revised NHS complaints procedure.
- Asked by: Jackson Carlaw, MSP for West of Scotland, Scottish Conservative and Unionist Party
-
Date lodged: Tuesday, 18 March 2008
-
Current Status:
Answered by Nicola Sturgeon on 28 March 2008
To ask the Scottish Executive how many complaints have been registered against the NHS each year since 1997, also broken down by NHS board.
Answer
Statistical information on complaints made under the NHS Complaints Procedure, broken down by NHS board and by financial year, is published annually and can be found at
http://www.isdscotland.org/isd/4362.html.
- Asked by: Jackson Carlaw, MSP for West of Scotland, Scottish Conservative and Unionist Party
-
Date lodged: Tuesday, 18 March 2008
-
Current Status:
Answered by Nicola Sturgeon on 28 March 2008
To ask the Scottish Executive what steps it is taking to measure satisfaction rates of NHS users.
Answer
Work is routinely undertaken in NHS boards across Scotland to survey patients' experience of local care and to implement learning from the NHS Complaints Procedure and other local feedback arrangements.
However, Better Together, our new national Patient Experience Programme will tap into patient experience in a more systematic way. It will:
work with patients and carers to determine what they want from the NHS
use surveys and research to collect information on patient views and experiences
build on evidence already collected through for example, our Patient Focus and Public Involvement work and from the NHS Complaints Procedure.
Better Together is central to achieving our vision of an NHS with patients truly at its centre and delivering real improvements in both the quality of local health care and patients' experience of that care.
- Asked by: Jackson Carlaw, MSP for West of Scotland, Scottish Conservative and Unionist Party
-
Date lodged: Wednesday, 12 March 2008
-
Current Status:
Answered by Shona Robison on 25 March 2008
To ask the Scottish Executive how many diagnoses of chlamydia were reported to Health Protection Scotland in the third quarter of 2007-08.
Answer
Health Protection Scotland received 4,381 laboratory reports of genital chlamydia for the 3rd quarter of 2007-08, i.e. for the period October to December 2007.
- Asked by: Jackson Carlaw, MSP for West of Scotland, Scottish Conservative and Unionist Party
-
Date lodged: Wednesday, 12 March 2008
-
Current Status:
Answered by Shona Robison on 25 March 2008
To ask the Scottish Executive what representations it has made to NHS boards regarding improved recording of repeat testing of individuals for chlamydia in order to improve the accuracy of statistics.
Answer
Health Protection Scotland, on behalf of the Scottish Government and in association with chlamydia testing laboratories, is exploring ways to develop existing monitoring systems so that a greater understanding of repeat testing among individuals can be achieved.
- Asked by: Jackson Carlaw, MSP for West of Scotland, Scottish Conservative and Unionist Party
-
Date lodged: Wednesday, 12 March 2008
-
Current Status:
Answered by Shona Robison on 25 March 2008
To ask the Scottish Executive what representations it has made to NHS Quality Improvement Scotland regarding improved recording of repeat testing of individuals for chlamydia in order to improve the accuracy of statistics.
Answer
Respect and Responsibility, Scotland's national Sexual Health Strategy, allocates actions to NHS Quality Improvement Scotland and to NHS National Services Scotland's Information Services Division to set sexual health standards and to improve data collection of sexually transmitted infections.
- Asked by: Jackson Carlaw, MSP for West of Scotland, Scottish Conservative and Unionist Party
-
Date lodged: Wednesday, 12 March 2008
-
Current Status:
Answered by Shona Robison on 25 March 2008
To ask the Scottish Executive whether it believes that the chlamydia screening targets set out in NHS Quality Improvement Scotland’s draft standards are sufficient to meet the aims of its sexual health and relationships strategy on preventing sexually transmitted infections.
Answer
The targets for chlamydia testing set out in the draft NHS Quality Improvement Standards have been informed by sexual health key clinical indicators and represent best practice in Scotland.
The standards represent the minimum level of chlamydia testing which each NHS board will be expected to achieve. We hope NHS boards will exceed these minimum levels as services develop.
- Asked by: Jackson Carlaw, MSP for West of Scotland, Scottish Conservative and Unionist Party
-
Date lodged: Wednesday, 12 March 2008
-
Current Status:
Answered by Shona Robison on 25 March 2008
To ask the Scottish Executive whether it intends to introduce a national screening programme for chlamydia.
Answer
No. Chlamydia testing in Scotland takes place on an opportunistic basis by GPs and other health care professionals, which is in line with the SIGN guidelines.
